Hostorient is a place of belief, as a developer for my client and me, can blindly rely on their service.
Imtiaz Ahmed
CEO, CodeNext IT
At HostOrient, a subsidiary of Extent Technologies Limited, we are committed to providing exceptional services to our customers. To ensure customer satisfaction, we offer a 30-day money-back guarantee on most of our services. Below are the terms and conditions for our refund policy:
You are eligible to request a refund within 30 days of purchasing our services.
The refund request must be made through our customer support team, and we will process the refund within 7 to 10 working days from the date of approval.
A refund will only be issued if a valid and clear reason is provided. Examples of valid reasons include:
Service downtime beyond our guaranteed uptime.
Technical issues that cannot be resolved within a reasonable time.
Misrepresentation of services.
Refund requests that do not present a legitimate cause may not be approved. Failure to provide adequate details or evidence to support your claim may result in the denial of your request.
Certain products and services are not eligible for refunds, including but not limited to:
Domain name registrations, renewals, and transfers.
SSL certificates after issuance.
Custom development or services rendered beyond standard hosting.
Refunds are not available for any services purchased through special offers, discounts, or promotional pricing.
If a breach of our Terms of Service is identified (such as violation of acceptable use policies), the right to a refund is void.
All refunds will be processed using the same payment method used during the original transaction. Processing times may vary depending on your payment provider.
HostOrient reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting.
If you have any questions or concerns, please contact our support team at our Support Portal.
What our clients say
Hostorient is a place of belief, as a developer for my client and me, can blindly rely on their service.
CEO, CodeNext IT
Hostorient offers reliable hosting, fast support, and unbeatable prices for businesses! Highly Recommended!
Owner, MCL Production
HostOrient delivers dependable hosting with quick support, great performance, and competitive prices!
CEO, WebNest
Great service! Fast response, affordable, and no downtime. Been a satisfied customer for 6 months. Kudos!
Web Developer
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